Refund policy

Welcome to MYTHOOSS. We value your satisfaction and are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Gift Cards
  • Digital Products or Downloadable Content
  • Personalized or Custom-Made Items
  • Clearance or Final Sale Items
  • Products that have been used, altered, or damaged by the customer

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once verified, we will provide a replacement or issue a full refund at no additional cost.

4. Refund Process

After we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for your bank or credit card provider to process the refund.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

7. Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described above.

8. Refund Exceptions

Refunds may be denied if:

  • The item is returned after the 30-day return period.
  • The product shows signs of use or damage caused by the customer.
  • The returned package is incomplete or missing parts.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

MYTHOOSS LLC

Email: support@mythooss.com

Business Address:
304 S Jones Blvd
Las Vegas, NV 89107
United States

We aim to respond to all customer inquiries within 24–48 business hours.

Thank you for shopping with MYTHOOSS. We appreciate your trust and look forward to serving you.