Shipping policy

Thank you for shopping with MYTHOOSS. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • United States: 5–10 business days
  • International Orders: 7–21 business days (depending on destination)

Delivery times are estimates and are not guaranteed.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method

Any applicable taxes or customs duties are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after shipment.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • Contact us immediately at support@mythooss.com.
  • If your order has not yet shipped, we will do our best to update the address.
  • Once an order has been shipped, we cannot guarantee that address changes can be made.

MYTHOOSS is not responsible for packages delivered to an incorrect address provided by the customer.

6. Lost, Delayed, or Stolen Packages

While we work with reliable shipping carriers, delays may occasionally occur.

MYTHOOSS is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • Natural disasters
  • Other events beyond our reasonable control

If your tracking shows the package as delivered but you have not received it, please contact the shipping carrier first. If additional assistance is needed, contact us and we will do our best to help.

7. International Shipping

International customers may be required to pay:

  • Import duties
  • Customs fees
  • Taxes
  • Other government-imposed charges

These fees are determined by the destination country and are the customer's responsibility.

8. Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product

We will review your claim and provide a replacement or other appropriate resolution where applicable.

9. Return Shipping

For information regarding return shipping costs and eligibility, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

MYTHOOSS LLC

Website: https://mythooss.com

Email: support@mythooss.com

Business Address:
304 S Jones Blvd
Las Vegas, NV 89107
United States

Our customer support team typically responds within 24–48 business hours.